Collection Policy

Daily Foodie does not ship or deliver products. This policy explains how Collection works in place of a traditional shipping policy.

1. No delivery / collection-based model

Daily Foodie does not ship or deliver products. All Surprise Bags are collected in person by the Customer directly from the Store during a Collection window specified in the App and Order Confirmation.

2. Order confirmation

On placing an Order, the Customer receives an Order Confirmation with a pickup code, redeemable for the Surprise Bag at the Store during the stated Collection window.

3. Collection window

The Customer must collect the Surprise Bag within the time period stated in the App and Order Confirmation. Outside this window, the Surprise Bag may no longer be available, and the Order Price may still be charged as a no-show.

4. Verification at collection

The Customer must present the Order Confirmation to the Store upon Collection and should check that the Surprise Bag received matches the Order.

5. Cancellations affecting collection

• Customers may cancel up to 2 hours before the Collection window begins.
• Stores may cancel up to 30 minutes before the Collection window begins (or later in exceptional circumstances, e.g. sell-out).
• Daily Foodie may cancel an Order at its discretion (e.g. recall, dispute).

6. Responsibility

Daily Foodie does not handle, store, or transport any Surprise Bag. Stores are solely responsible for preparing and holding Surprise Bags in safe condition until Collection, in accordance with Daily Foodie’s Food Safety Guidelines for Stores.

7. Contact

Questions about Collection? Reach us at support@dailyfoodie.co.za.